Cuddle & Charm Ceramic Mug Set – Handmade Bear & Bow Design (300–350 ml, Set of 3)

We currently ship across India. At this time, international shipping is not available directly through our website.

Once you place an order, we’ll share estimated delivery dates based on product availability and your chosen shipping method. Most orders are delivered within 3–7 business days.

We offer free shipping on all orders above ₹999 — no hidden fees or surprises at checkout.

Each Ceramiq piece is handmade with care by our skilled artisans and carefully inspected before shipping. That said, if something isn’t right with your order, we’re here to help — though we handle exchanges only in very specific cases.

What’s Eligible for Exchange?

We accept exchange requests only if:

• The item you received is broken or damaged in transit
• There’s a clear manufacturing defect

As our products are handcrafted, minor variations in shape, texture, or glaze are natural and not considered defects.

Not Eligible for Exchange

• Items purchased on sale or during promotional offers
• Custom-made or bulk orders
• Requests made after 7 days of delivery

How to Request an Exchange

If your order meets the criteria above, email us at support@ceramiq.in within 7 days of delivery. Be sure to include:

• Your Order Number
• Photos or a short video clearly showing the issue
• Images of the outer and inner packaging

Once we review and approve the request (typically within 2 business days), we’ll schedule a reverse pickup and send a replacement.

In Case of Refund

If a replacement isn’t available, we’ll issue a full refund to your original payment method. For COD orders, we’ll request your bank details to process the refund.

Some Things to Keep in Mind

• Confirmed orders cannot be cancelled or edited once placed
• Please double-check your delivery address — we can’t refund orders with incorrect or incomplete information
• If the package appears tampered with, write “Received Damaged” when accepting the delivery and keep all packaging intact for review
• While we usually deliver within 7 working days, delays due to logistics or weather may extend delivery up to 30 days. In such cases, you’re free to cancel for a full refund
• If an item is out of stock after your order, we’ll either restock it within 30 days or issue a full refund